Politique de remboursement

Return of ISERIA merchandise

Subject to the further terms set out below (including some important exceptions), when you purchase an item from Iseria-fashion.com you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you need to contact Customer Care. 

What happens after you have told us you wish to return your order

Once we received the product in perfect conditions we shall reimburse to you all payments received from you, excepts the costs of delivery , without undue delay and in any event not later than 14 days from the day on which we received your returned items. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by credit card, the refund will be sent to your credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you bought the products.  You will be required to pay the return shipping costs.